BPO firms with Indian operations have a 3-step plan to manage anti-offshoring wave

“If I am an agent in a BPM company doing back office work or sales process, there are tasks where I have to interact with the computer. … In the same period, EXL bought out Liss Systems for its insurance expertise, IQR and Datasource— US firms dealing with analytics—and, in December 2017, Health …

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