Insurance back office Careers

Location: Visakhapatnam
Department: Insurance BPO Services
Experience: 5 - 8 years
Job Description: We are seeking a dynamic and experienced Team Manager to lead our Insurance Process team. The ideal candidate will have strong leadership skills and a background in insurance-related processes. As a Team Manager, you will oversee a team of Insurance Process Associates, ensuring efficiency, quality, and timely completion of tasks related to claims processing, data entry, policy checks, and other key insurance services.

Responsibilities:

• Lead, mentor, and manage a team of Insurance Process Associates to ensure smooth execution of insurance-related processes such as data entry, claims processing, certificate management, policy checks, and quote preparation.
• Monitor team performance and provide coaching to enhance productivity and quality of service.
• Ensure the team meets service targets and client expectations by maintaining consistent workflow and adherence to established processes.
• Collaborate with other departments to resolve issues, improve processes, and ensure overall operational success.
• Assist with the training and development of new team members.
• Handle client queries and ensure timely and professional resolution.
• Ensure proper documentation and compliance with industry standards and regulations.
• Manage and maintain accurate records of all tasks and projects.
• Utilize Agency Management Systems (AMS360, Applied EPIC, Saggita, Ezlynx, Hawsoft) and rating applications to streamline processes and improve workflow.

Requirements:

• 5-8 years of experience in the BPO or Insurance industry, with at least 2 years in a leadership or team management role.
• Experience working with Agency Management Systems (AMS360, Applied EPIC, Saggita, Ezlynx, Hawsoft), rating applications, and other software applications is a plus.
• Strong leadership, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize critical tasks in a fast-paced environment.
• Strong interpersonal and team management skills.
• Proven track record of improving team performance and client satisfaction.

Benefits:

• Competitive salary with performance-based incentives.
• Opportunities for career growth and development.
• Dynamic and supportive work environment.

If you're a motivated leader with a passion for the insurance industry and team management, apply today to join our team as a Team Manager – Insurance Process.

Please e-mail resumes to jobs@ventureoffshore.net OR call our HR on 767 488 7843