Three big benefits of aligning customer service with middle and back office

Both middle and back office staff perform their work in systems outside of the case … where a customer wants to make changes to an existing insurance policy. … Because workflow is used and not a manual process (like email), the …

Both middle and back office staff perform their work in systems outside of the case … where a customer wants to make changes to an existing insurance policy. … Because workflow is used and not a manual process (like email), the …

Comments are closed.

Back to top