Insurance BPO Services

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Insurance BPO Services Setup Process

  • The implementation of setup process begins with the Insuserve-1 team of insurance experts learning your “as is” processes through Video Conference & GoToMeeting Webinars and gaining an understanding of your requirements.
  • Insuserve-1 will guide our Associates through every phase of your best practices using your existing processes. Our Associates are always under your control as they perform within your systematic process. Our Associates are well trained and assigned exclusively to your company with a commitment to deliver.
  • Insuserve-1 becomes an extension of your internal team, processing your work requests by remote access from our production center. The team assigned to you will be working 24hrs round the clock producing the volume of insurance back office work and turnaround time required.
  • You have total control of operations at your production center with direct access to your dedicated team who deliver completed work to your complete satisfaction through our Web-enabled applications. This frees your internal team to focus on business development and other client services.
  • Our quality control team coordinates with your U.S. based team to validate that the work being performed by the production team in India is the high-quality processing you expect and deserve.
  • Insuserve-1 is committed to deliver high-quality processing to its client’s with our Quality Initiatives which are based on our 4Q approach: Quality Personnel, Quality Process, Quality Communications and Quality Monitoring.