Some of the successful critical factors include investing in acquisitions in several places in order to enhance footprint. Ensuring successful conversion to new agency management systems, which will help provide clean data. In addition, optimized and streamlined processes that will help deliver the best customer experience while ensuring higher efficiency and reduced expenditure. These critical factors could be converted into goals that every individual in the organization could work towards. The leaders, departments, and individuals can align these goals to the critical success factors thereby helping align these to the company’s mission.
Creating a three to five year plan which is well structured can assist in the successful establishment of the insurance organization. An easy and effective framework, which could cascade throughout the organization, can be of great assistance. Nonetheless is the five year plan seems to be too long then it could be shortened to meet the requirements, in which case a one-to-three year plan could be more manageable.
The first year in the plan could be more of a foundational year where due diligence, capabilities and developing expertise could be dealt with. During this period the foundations could be established in a manner that allows action to be initiated in the next two or three year. As such, tasks need to be prioritized as to what is more urgent and necessary to proceed with the real progress.
In the second and third year one could deal with the foundational issues that cropped up in the first year, this would include the real deployment work and implementing initiatives for the achievement of goals.
In the fourth and fifth year, achievement of goals comes into practice where ongoing conversions increase the footprints, successful conversions into the new AMS offer clean and uncluttered data. Lastly, the streamlined and standardized processes reduce the overall operational costs and enable better customer experience.