Strong Outsourcing Relationship

When becoming a part of an outsourcing relationship or a bond, it is a long-term involvement, as one needs to perform as a team. As such, many practices need to be followed to make this relationship work smoothly. As time goes on, the requirements and expectations keep evolving however keeping these below mentioned five elements as fundamental guidelines for maintaining the relationship can keep the bond growing strong and productive.

The five key elements involve:

1. Contact
The success of any outsourcing relationship is highly dependent on contacts and communications. Be it planned or unplanned, it brings stability and cadence to the business. Contact between both the partners is imperative for the health of the business and it should be carried out over all possible modes of communication. All that is needed i.e. phone calls, video conferencing etc, should be done so that there is no room for any miscommunication.

2. Reliance
Concern and reliance are the pillars of a mutual partnership and that implies that both the parties involved in the business relation have to trust each other, be transparent and cooperate even in the most adverse situations. A business outsourcing relationship has to be consistent and stand the test of time to prove successful. Relying on each other for mutual gain is the basic bottom line.

3. Dedication
For any outsourcing, business commitment and dedication are must haves. Both the partners involved in the outsourcing relationship should treat the other as an asset; even if one disagrees, it should not be public. Partnership provides strength to a business there should be deep respect and commitment towards each other.

4. Associated Idea
Outsourcing relationships involve understanding each other’s idea and developing an aligned purpose. This means that the team members of both the partners need to understand and cooperate in order to figure out the goals of their relationship. They should understand the importance of the relationship and the value it brings to the organization as a whole. Once they realize that the goals aligned are for the greater good, they will be able to make more informed decisions. Corporate goals should be shared annually with the teams on both sides to boost performance.

5. Capacity
Outsourcing relationships in the first place develop to harness the capacity and potential of each other to generate greater value and reach specific goal and outcome. The partners together should understand and define their desired targets and agree on the process to measure the success in a similar way. This could be carried out by reviewing results in a conjoined effort and close discussions. As provider of a service, the partner has to represent its potential accurately so that the two can agree on the requirements in the next level.

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