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We have learned in our previous article, how an effective BPO operation is dependent upon smooth and affordable communication procedures. However, it must be remembered here that it was not too long ago that we were charged for every single phone call that we made and international calls were the most expensive of the lot. In addition at that pointRead more

Technology enables the smooth functioning of the Insurance BPO or the Outsourcing Industry. The evolution of the insurance industry outsourcing services can be credited to technology and how it had been a pioneering force in extending outsourcing reach out to newer markets. Technology has been the necessary enabler it has over the years had a transformative impact on the wayRead more

Companies across all verticals of industries have adopted and embraced project management as a critical tool to control and improve project outcomes. The reason behind this is simple: adhering to project management methods and strategies helps diminish risks, crop costs and enhance the project success rates to a greater degree. Project management when applied appropriately enables to mitigate or avoidRead more

At times, it can be observed that companies possess great assets and net worth. They may also comprise of great people and immensely valuable resources. There may be no dearth of great intellectual capital and the presence of even greater opportunities. However, despite all these pros they may still be expending excessive energy and suffering considerable loss in the output.Read more

The insurance industry is notorious to be named as the dull, routine and boring work schedules. This also affects its acceptance as a career choice among the gen Z. one of the best ways in which this industry can be offered a face-lift is by adding value and creativity to the otherwise tense and strenuous work environment in this field.Read more

One of the significant advantages of a fun filled work environment is the boost it provides to employee retention in an insurance corporation. For many insurance organizations, employee retention is a grave challenge, particularly with the latest generation of employees, especially the Millennial who insist on job switch or job hop. i.e, they do not wish to stick to aRead more

Achieving organizational goals is impossible with the lack of alignment or inspiration. A simple example is how often Insurance Retail Brokers Service Personnel are dependent upon the Producers to enable them to deliver on their targets. Complimenting this is the fact that most Account Executives never get to know in advance how their day will look like, as the ProducersRead more

Outsourcing in all forms has emerged as a dynamic evolution in business processes. It has affected the insurance industry to a great extent; here we will be discussing how outsourcing became a crucial mode of business solutions for independent brokers. BPO or business process outsourcing services as we come to know of it in the insurance industry began to beRead more

One of the major problems prevalent in the insurance industry is the problem of missing information and how heavily it costs to the insurance organization in terms of the loss. Whether the data loss was a result of the producers never obtaining the information or the policies that were deposited with incomplete information, all this leads to multiple follow-ups, andRead more

Many organizations look forward to maximizing their staffs servicing opportunities with the help of successful incentive programs. This is common for many CSRs and other departments within the insurance organization that concentrate on sales and servicing and take a deep interest in the development of the firm. Although there are many strategies and plans that can be applied to bringRead more